Frequently Asked Questions
Everything you need to know about shopping with Steiner Maastricht.
What is the standard delivery time for orders?
Orders within the Netherlands and Belgium are typically delivered within 1-2 business days. For international shipping within the EU, please allow 3-5 business days.
How can I return an item if it doesn't fit?
You can return your items within 14 days of receipt. Please ensure the clothing is unworn, has all original tags attached, and is sent back in its original packaging.
Which payment methods do you accept?
We accept a variety of secure payment options including iDEAL, Bancontact, Credit Card (Visa, Mastercard, American Express), and PayPal.
Are the products sold at Steiner Maastricht authentic?
Yes, we guarantee that 100% of our collection consists of authentic, high-quality designer pieces sourced directly from official brand partners.
Can I track my order after it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email containing a Track & Trace code to follow your package's journey.
Do you offer in-store pickup in Maastricht?
Yes, you can select 'In-store Pickup' at checkout to collect your order directly from our boutique. You will receive a notification when your items are ready.